Questions?
We’ve got you.

Email care@velure.co as soon as you can. If your order has not been dispatched, we’ll do our best to help.

Our online shop is the easiest route. If you need assistance, the care team can guide you.

You would normally receive an order confirmation to the email used at checkout.

We can include a handwritten-style gift note with eligible gift orders.

UK standard delivery typically takes 2–4 working days after dispatch.

Standard UK shipping is complimentary on orders over £40.

We currently focus on UK delivery and are reviewing selected international destinations.

A dispatch email includes tracking details when a tracked service is used.

Unopened products may be returned within 30 days of delivery.

Contact our care team with a photograph and order information; we’ll help resolve it.

For hygiene reasons, opened cosmetics can’t usually be returned unless faulty; statutory rights still apply.

Once an eligible return is inspected, refunds are typically processed within 5–10 working days.

Yes. Our products are developed without animal testing.

Our current collection is formulated without animal-derived ingredients.

Start slowly, follow directions and consider a patch test if your skin is sensitive.

Several formulas are designed with sensitivity in mind; check the full ingredients and contact us if unsure.

Refill formats are being introduced gradually for selected everyday products.

Refills can reduce the need for an entirely new outer pack.

We recommend using refill products only in their intended, clean Velure packaging.

Follow the cleaning instructions supplied with each refill format before refilling.